Accurate billing begins before you submit a claim
- Consider doing a benefit check and having a signed fee agreement on file for each patient
- Have a copy of the front and back of the insurance card in the patient’s chart
- Make sure you Know who processes mental health claims for the payer
Make sure the patient account is set-up to move through the billing cycle correctly. If insurance is being billed first:
- Use ‘Auto bill insurance’ and ‘Auto bill patient’
- Use crossover if billing to Medicare
- Double check that all insurance information is entered correctly on the patients tab
- Enter the EDI Payer ID number for electronical submission
- Enter patient’s co-pay to be collected at the time of service
- Once claims are processed, bill patient for their responsibility
Let Valant help you! Monitor charges through the billing cycle:
- Check for claim rejections in your clearing house
- Run the insurance aging report so you can follow-up on outstanding claims either through the payer portals or by calling the insurance company
- Use the patient aging report to contact patients about their balance
- Submit claims and post payments on a regular basis in your account