Secure Messaging Overview and FAQ

The Valant EHR contains a HIPAA compliant way for Providers, Administrative Staff, and Patients to communicate, Secure Messaging, which works similarly to an email client within Valant, and allows practices to send messages and attachments. 

Click on the links to see articles with more information:

Secure Messaging Setup and Management  

Secure Messaging Shared Inboxes  

Secure Messaging Users Guide [pdf]


Can I message multiple patients with one secure message? 

No, only one patient can be included on a secure message 

Is there a limit to the number of Shared Inboxes I can create? 

Practices can setup as many shared inboxes as they would like.  

Is there a limit to the number of tags I can create? 

There is no limit to the number of tags a user can create. 

Is there a way to prevent someone from replying to a message? 

There is not currently a way to prevent someone from replying to a secure message. 

Can I setup secure messaging so my patients can only message shared inboxes? 

Yes, you could configure every patient so they could not initiate a message with their assigned provider and could only initiate message with shared inboxes. This could help route messages away from providers and have administrative staff filter through them first.

Note: Superusers (users that work with multiple practices using the same login) will now be able to use secure messaging. When superusers login to an account they will have access to a personal inbox and can message other practice users. They can both send and receive messages to office staff and providers. They cannot be added to shared inboxes or messages to patients. 

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