If an error is encountered while attempting to send a fax, the issue will need to be resolved by contacting Support.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
| Value | Description |
|---|---|
| (any value greater than 0) | TransactionID. This indicates a successful connection to the Web Service |
| -111 | Attempting to fax to a number that is not the designated fax number in a developer account |
| -112 | No valid recipients added or missing fax number |
| -114 | Postpone date too late (can be no later than 30 days from now) |
| -123 | No valid documents attached |
| -150 | Internal System Error |
| -310 | User is not authorized to operate actions on RequestedUserID |
| -311 | Transaction does not belong to requested user |
| -312 | Email(s) already resent |
| -710 | At least one of the two parameter QueryControl.ReturnItems, QueryControl.ReturnStats should be set to true |
| -1002 | Number of types does not match number of document sizes string |
| -1003 | Authentication error |
| -1004 | Missing file type |
| -1005 | Transaction does not exist |
| -1007 | Size value is not numeric or not greater than 0 |
| -1008 | Total sizes does not match files data length |
| -1009 | Image not available (may happen if the 'delete fax after completion' feature is active) |
| -1011 | Too many data requests (maximum frequency of polling for fax status defined under "System Limitations") |
| -1030 | Invalid Verb or VerbData |
| -1062 | Wrong session ID |
| -1063 | Total file size is too big |
| -2050 | Invalid EmailFormat value (should be PlainText/PlainTextLink) |
| -2051 | Invalid EmailImageFormat value (should be TIF/PDF/Default) |
| -2052 | Invalid WebFeedBackMethod value (should be None/WS/Post) |
| -2053 | Invalid AttachmentFormat value (should be TIF/PDF) |
| -2054 | Invalid DeleteAfterUsage value (should be DeleteAfterWS/DeleteAfterMail/DontDelete) |
| -2055 | Invalid DefaultRetriesInterval |
| -2056 | Invalid DefaultPageScaling |
| -2057 | Invalid DefaultTextFontSize |
| -2058 | Invalid WebFeedBackType |
| -2060 | Invalid WebFeedBackMethod |
| -2071 | User is not authorized to operate actions on specified contact list |
| -2072 | There is not contact list with ListID value which belong to requested userid |
| -2073 | There is no contact associated with ContactID |
| -2074 | User is not authorized to operate actions on specified contact |
| -2075 | Fax input is not a valid fax number |
| -2076 | Contact List reached it's maximum number of contacts |
| -2077 | Ownername value can not be empty |
| -2078 | Ownerid value can not be empty |
| -2084 | The specified user does not belong to the provided superuser's accounts |
| -3001 | Invalid MessageI |
| -3002 | "From" parameter is larger than image size |
| -3003 | Image doesn't exist |
| -3004 | TIFF file is empty |
| -3005 | Requested chunk size is invalid (less than 1 or greater than the maximum value defined under "System Limitations") |
| -3006 | Max item is smaller than 1 |
| -3007 | No permission for this action (In inbound method GetList, LType is set to AccountAllMessages or AccountNewMessages, when the username is not a Primary user) |