Patient Communications Overview

Patient Communications features are patient reminders and broadcast messaging that will offer practices additional transmission options. Reminders are triggered by upcoming appointments, no-shows, credit card and insurance expirations, while broadcast messaging contains ad hoc communications sent to groups of patients based on message requirements.

All Valant IO users with the Patient Communications permission can access this feature. When you attempt to save a reminder or broadcast message, you will be prompted to acknowledge that activating reminders and sending broadcast messages may incur charges according to usage.

Customizable reminder messaging allows users to enter different content for text (SMS), email, and phone call (Robocall) messages 

Deliver updates and announcements to groups of patients all at once by sending a broadcast message 

Send up to four appointment reminders per encounter 

  • Deliver different reminder content in the final appointment reminder

Automatically follow up on no-shows when the no show follow-up reminder is activated 

  • Practices can customize the follow-up messaging 
  • Will be sent when an appointment is marked as a no show

Patients will be able to update credit card and insurance information without picking up the phone by responding to insurance expiration and credit card expiration reminders 

  • These reminders will go out only when the patient’s insurance or credit card is set to expire within a specified date range

The link to this feature is found in the left navigation bar under Tools | Patient Communications.

 

New Features

Reminders are customizable automated messages delivered to patients:

  • Appointment Reminders 
    • First Reminder: The first reminder sent to patients prior to each appointment. For Premium and Power plans, this reminder is included at no additional cost. 
    • Second Reminder 
    • Third Reminder
  • Credit Card Expiration Reminder 
  • Final Appointment Reminder
  • Insurance Expiration Reminder
  • No Show Follow-Up Reminder

See Patient Communications - Reminders article for more information.

A broadcast message is a single message sent to multiple patients at once. 

  • Provider Availability
  • All Active Patients
  • Select Patients

See Patient Communications - Broadcast Messages article for more information.

Pricing and Billing Information

Reminders

Reminders are customizable automated messages delivered to patients and enabled through the Patient Communications page in Valant.

What is the “1st appointment reminder”? The first reminder sent to patients prior to each appointment. For Premium and Power plans, this reminder is included for free.

  
Cost Per Reminder Sent* Lite and Pro Premium and Power
1st Appointment Reminders $.09 FREE
2nd, 3rd, Final Appointment Reminders $.09 $.09
No-Show Follow Up Reminders $.09 $.09
Credit Card Expiration Reminders $.09 $.09
Insurance Expiration Reminders $.09 $.09

Broadcast Messaging

A broadcast message is a single message sent to multiple patients at once. 

  
Cost Per Message* Per Recipient Lite and Pro Premium and Power
Broadcast Message $.09 $.09

* Practices will only pay $0.09 for the reminder/message sent to a patient, even if the patient has opted in to receive communications through multiple methods (e.g., text and email).

Patient reminders and broadcast messages are billed monthly on a practice-wide usage basis. After the end of each month, you will receive an invoice detailing the quantity of reminders and messages sent to patients within the billing period. To generate more detailed reporting on your reminders and broadcast messaging usage, visit System Reports within your Valant account.

FAQ

See Patient Communications FAQ article for answers to questions.

Was this page helpful?

YesNo