Issue: DrFirst Latency Reported
Friday, September 22, 2023
7:10 a.m. PT - We have received multiple practice reports of latency within the DrFirst system. DrFirst has been contacted about the issue, and we are working with them for a resolution as soon as possible. *Update* The latency has been reported as resolved by DrFirst.
Login Alert: If you have gone through the requested email verification steps, your previous username will no longer give you access to Valant. Instead, the email address you verified will be the username along with your existing password.
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Valant IO System |
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Valant IO Modules |
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Scheduler |
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Report Queue |
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Billing |
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Documents |
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Mobile Notes |
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Patient Chart |
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Patient Portal - MYIO |
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Patient Communications |
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Secure Messaging |
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Report Center |
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System Reports |
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eSignature |
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Telehealth |
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Partner Services |
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DrFirst |
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DrFirst Status Page |
Waystar |
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Change Healthcare |
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Elavon (Credit Card Processing) |
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Elavon Status Page |
Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Production - PDMP
- Date: Tuesday, September 26, 2023
- Time: 9:00 p.m. ET
- Duration: 3 hours
There is no anticipated interruption in services during this scheduled maintenance window.
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia
- Date: Thursday, September 28, 2023
- Time: 10:00 p.m. ET
- Duration: 2 hours
There is no anticipated interruption in services during this scheduled maintenance window.