Waystar Alert
July 25, 2024 8:00 a.m. PT - Waystar is currently experiencing issues following the CrowdStrike event on 7/19 that is causing delays with processing remits and building downloads for payments with a 7/19 and/or 7/22 check date. They are working diligently to resolve the issue and process remits and downloads as expected.
Change Healthcare Alert
Change Healthcare is experiencing a cyber security issue and is working to address the matter. Valant's security is not impacted. This issue impacts the Clearinghouse and eLabs. Users should not submit claims to Change Healthcare until this is resolved. Read more about what Valant users need to know.
Eligibility is not yet available through Change Healthcare.
Valant users may submit files directly to insurance payers. See Create EDI File for Any Clearinghouse article for specific instructions.
Visit UnitedHealth Group's Change Healthcare response page for more updates.
Having Trouble Logging In?
If you're experiencing log in issues, please ensure you're using your verified email and most recent password.
If you're using a password manager, you may need to update your saved log in details.
Forgot your password? Reset it now.
Latest Release July 17, 2024
See how to optimize new and enhanced features in the Release Notes 2024 article.
| Service | Status |
More Info |
Valant IO System |
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Valant IO Modules |
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Scheduler |
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Report Queue |
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Billing |
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Documents |
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Mobile Notes |
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Patient Chart |
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Patient Portal - MYIO |
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Patient Communications |
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Prospective Patient Management |
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Secure Messaging |
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Report Center |
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System Reports |
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eSignature |
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Telehealth |
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Treatment Plan |
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Partner Services |
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DrFirst |
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DrFirst Status Page |
Waystar |
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Change Healthcare |
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Elavon (Credit Card Processing) |
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Elavon Status Page |
Interfax |
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Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
There is no scheduled maintenance at this time.