Upcoming Valant Maintenance with Downtime Notice
On Saturday, October 19, we will be performing backend maintenance on Valant's infrastructure that will improve performance and provide a foundation for continued improvement. See "Upcoming Scheduled Maintenance" below for details.
To prepare for this maintenance:
- Log out of Valant prior to this scheduled maintenance window
- Communicate to patients that the MYIO patient portal and secure messaging will be unavailable during this time
- Have a plan for e-prescribing during this maintenance window
We apologize in advance for any inconvenience and appreciate your patience.
Customer Service and Support Notice Regarding Hurricanes Helene and Milton
Valant has several customer representatives across our implementation, customer success, and customer support teams that are in areas affected by Hurricane Helene and Hurricane Milton. As a result, there may be delays in response times due to power or internet outages. Your patience is appreciated during this time. We are sending our best wishes to all Valant users and their patients who may be affected by these weather disasters, and hope for everyone’s safety.
Change Healthcare Alert
Change Healthcare is experiencing a cyber security issue and is working to address the matter. Valant's security is not impacted. This issue impacts the Clearinghouse and eLabs. Users should not submit claims to Change Healthcare until this is resolved. Read more about what Valant users need to know.
Eligibility is not yet available through Change Healthcare.
Valant users may submit files directly to insurance payers. See Create EDI File for Any Clearinghouse article for specific instructions.
Visit UnitedHealth Group's Change Healthcare response page for more updates.
Having Trouble Logging In?
If you're experiencing log in issues, please ensure you're using your verified email and most recent password.
If you're using a password manager, you may need to update your saved log in details.
Forgot your password? Reset it now.
Latest Release September 25, 2024
See how to optimize new and enhanced features in the Release Notes 2024 article.
| Service | Status |
More Info |
Valant IO System |
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Valant IO Modules |
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Scheduler |
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Report Queue |
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Billing |
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Documents |
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Mobile Notes |
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Patient Chart |
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Patient Portal - MYIO |
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Patient Communications |
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Prospective Patient Management |
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Secure Messaging |
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Report Center |
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System Reports |
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Custom Forms |
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Telehealth |
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Treatment Plan |
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Partner Services |
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DrFirst |
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DrFirst Status Page |
Waystar |
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Change Healthcare |
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Elavon (Credit Card Processing) |
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Elavon Status Page |
Interfax |
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Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
Valant Backend Maintenance with Downtime
Valant will be performing this maintenance overnight from Saturday, October 19, at 8 p.m. PT until Sunday, October 20 at 8 a.m. PT.
This scheduled maintenance will affect:
- Mobile site
- Mobile Notes
- Report/Export Center/Export Center Admin
- System Reports
- MYIO Patient Portal
- Treatment Plan