Patient Communications Status Report

To view the status of a patient communication:

Click on Reports | System Reports

Click on the Appointment drop-down menu

Select Patient Communications Status

Select the filter criteria such as Start Date, End Date, Provider, and Patient

Click Preview

A report will appear for review. The message statuses that might appear include the following.

Email Method Status:

  • Success – email succeeded 
  • Email error – email attempted 
  • Invalid format – email not attempted

SMS/Text Method Status: 

  • Success – Message succeeded 
  • Landline/No carrier – Message attempted 
  • Invalid/Unknown number - Message attempted 
  • Text error - Message attempted 
  • Text Blocked - Message attempted 
  • Unreachable handset - Message attempted 
  • Unknown error - Message attempted
  • Opted out

Phone/Robocall Method Status: 

  • Live answer – Call succeeded 
  • Message left on voice mail – Message delivered 
  • Answer machine – Message delivered 
  • No answer – Call attempted 
  • Line busy - Call attempted 
  • Hung-up before message left – Call answered but hung up before end of message
  • Invalid format

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