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Patient Communications

What happens to the reminder if the appointment is changed?

For changes to be reflected on a reminder, they will need to be applied the day before the appointment reminder is set to go out.

Example:

The appointment is scheduled for Wednesday 3 p.m. and the reminder is scheduled to go out one day before the appointment
The patient calls on Wednesday at 8 a.m. to reschedule the appointment

Result:

It is too late for the reminder to be rescheduled, since the message is queued at 11:59 p.m. of the previous day
The patient will receive a reminder for the original scheduled time after 10 a.m.

Patient Communications Overview Troubleshooting Patient Communications Reminders Troubleshooting Patient Communications Delivery TCPA Guidelines for Patient Communications – Reminders & Broadcast Messaging Patient Communications FAQ Patient Communications – Reminders Patient Communications Values From System Patient Communications – Broadcast Messages Patient Communications – Broadcast Message Templates Patient Communications Status Report What happens to the reminder if the appointment is changed? Robocall Reminders Status Patient Communications Phonetic Provider Name Prospective Patients Communication