Valant User Login Email Verification FAQ

As a Valant IO user, you are required to verify an email address which will act as your username for logging into the EHR. 

What is the reason for this change?

Many find it easier to remember an email address than a different username for every system you log into. Your login email will also let you keep a single login for all of your Valant access, even if you need to log into multiple different Valant accounts. Most importantly, we need all users to have a verified email in order to roll out some exciting updates to enhance the security of your account such as Multi-factor Authentication (coming soon!)

How do I verify my email address?

Log in to Valant with your current username and password, click “Verify Login email” from your username dropdown, enter and re-enter your email address, and click “Send Verification.” You will receive an email with a link, and clicking that link completes the process.

What if I don't see the "Verify Login Email" option in the drop down list?

AFTER you verify your login email, the drop down option changes to "Change Login Email." So if you see "Change Login Email" instead of "Verify Login Email" there is no verification action to take, because that means you already have a verified login email.

What changes after I verify my email address?

Your email address will become your username for logging into Valant. Your old username will no longer work. 

What if I missed the deadline?

If you hadn't verified your email address before August 16, 2023, then the next time you log into Valant, you will go directly to the email verification screen. You will not be able to access the rest of the EHR until you complete the email verification step. 

Does it matter what email address I use?

Make sure to use an email address that you can access, as you will need to click a link in the message that is sent to that address. Do not use a shared email address. The same email address cannot be re-used for multiple users at the same practice.

After I verify my email address, can I still reset my password?

Yes: From the login screen click the “Forgot your password?” link. In the next screen, enter your Email Address, leave the Username blank, and click “Reset Password.” You will receive an email with a link to create a new password, and then you can log in with your email address and the new password.

After I verify my email address, can I change it to something else?

Yes: Log in with your verified login email, click the username menu, and choose “Change login email.” In the next screen, enter and re-enter the new email address that you want to use. That address will receive an email with a new link that you can click to complete the change. From there, you will log in with the new email address and your existing password (or if needed, you can change the password via the “Forgot your password?” link).

What if I have access to multiple different practice accounts in Valant?

If you use separate logins today, you will need to verify email for each of them, but you can use the same email for all accounts. Doing so will allow you to use a single login to access all of your accounts - after logging in, you will see a “Select Client” dropdown for picking which practice to access. 
If you use a single “superuser” login today, you will only need to complete email verification once. After you verify your email, your user will appear in Persons & Institutions | Office Staff for each practice that you have access to, and practice administrators can individualize your permissions and roles.

What if I receive an error when I click the link to verify my email?

If you receive an error that your email could not be verified, it is most likely due to one of the following:

  • You clicked “Send verification” more than once and received multiple emails. In this case, you must click the link from the most recent email. The links in previous emails become invalid each time a new verification email is sent.
  • You used an email address that is already used as the verified email for another user (inactive or active) at the same practice. In this case, you will need to use a different email address OR change the email address associated with the other user record before verifying your own.
  • One thing to check if you are having trouble verifying your email, is if your email is associated with another Valant user. This includes other provider and staff accounts that you may have used your email to access in the past. If this is the case, then you should remove the email from the older account in order to proceed.

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